Shipping policy

 

Shipping Policy

Last Updated: 10/01/2026

Thank you for shopping with [Store Name]. Below are the terms and conditions that constitute our Shipping Policy.

1. United States Domestic Delivery Only

We currently ship exclusively to valid physical addresses located within the United States. We do not ship internationally or accept international delivery addresses at checkout.

  • P.O. Boxes & APO/FPO: We [do / do not] ship to P.O. Boxes and APO/FPO/DPO military addresses.

  • U.S. Territories & Non-Contiguous States: Shipments to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require additional transit time depending on carrier routing.

2. Order Processing & Handling

  • Processing Time: All orders are processed within [1–3] business days (Monday through Friday, excluding federal holidays).

  • Order Cut-Off: Orders submitted after [2:00 PM EST] will begin processing on the following business day.

  • Fulfillment Delays: During high-volume periods or major holidays, order processing may take an additional 1–2 business days. If a significant delay occurs, we will notify you by email.

3. Shipping Rates & Delivery Estimates

Delivery costs are calculated in real time and displayed at checkout. Rates depend directly on the carrier selected (such as USPS, UPS, or FedEx), package weight, parcel dimensions, and your specific delivery destination.

During checkout, you will be able to review and select from the available carrier options and estimated transit speeds before completing your purchase:

  • Standard / Economy (e.g., USPS Ground Advantage, UPS Ground): Real-time carrier rate (typically 3–6 business days in transit)

  • Expedited / Priority (e.g., USPS Priority Mail, UPS 2nd Day Air): Real-time carrier rate (typically 2–3 business days in transit)

  • Overnight / Express (e.g., UPS Next Day Air, FedEx Priority Overnight): Real-time carrier rate (typically 1 business day in transit)

(Optional: Orders qualifying for promotional free shipping over $[XX] will automatically have shipping waived at checkout.)

Note: Carrier transit estimates apply from the date of dispatch, not the time of order placement.

4. Tracking & Carrier Services

  • Carrier Partners: Orders are fulfilled and shipped using trusted national carriers including [USPS, UPS, and FedEx].

  • Shipment Notifications: You will receive an automated shipping confirmation email with a tracking number once your label is printed and package handed off.

  • Status Updates: Please allow 24–48 hours for tracking events to update on the carrier's tracking page.

5. Address Changes & Order Accuracy

  • Customer Responsibility: Customers are responsible for providing a complete and correct shipping address at checkout. We cannot be held liable for packages delivered incorrectly due to erroneous input.

  • Address Corrections: If you notice an error in your address, email [Support Email] within [1–2 hours] of placement. Once an order is processed by fulfillment, route changes cannot be made.

6. Damaged, Lost, or Missing Shipments

  • Damaged in Transit: If your package arrives damaged, take detailed photos of the packaging, shipping label, and damaged contents. Contact [Support Email] within [48 hours] of receipt to start an exchange or insurance claim.

  • Delivered but Not Received: If tracking shows a package as "Delivered" but you have not received it:

    1. Check surrounding areas, porches, mailrooms, and inquire with neighbors.

    2. Wait 24 hours, as some carriers scan packages as delivered shortly before arrival.

    3. Contact the carrier directly with your tracking number. If unresolved, contact our support team within [5 business days].